The following booking conditions set out the terms and conditions of the contract between you and Panash Adventures Ltd, so please take the time to read carefully.
Panash Adventures Registered Office: Tower Flat, Hotham Park, Bognor Regis, West Sussex, PO21 1HW. Registered in England & Wales No. 07918634 (hereinafter called ‘the Company’ or ‘we’). The contract is between Panash Adventures Ltd, and the client, being any person travelling or intending to partake on a tour or workshop operated by the company. The contract, including all matters arising from it, is subject to English law and the exclusive jurisdiction of the English courts. You may however choose the law and jurisdiction of Scotland and Northern Ireland if you wish to do so. No variation of these terms will be valid unless confirmed by us in writing. A contract will exist as soon as we issue our booking confirmation. By completing a booking form, all persons named in the booking have agreed to be bound by these conditions and the terms of its suppliers. If you have any questions about these terms and conditions then please contact us.
The price of your holiday will be confirmed at the time of making the booking. When you make your booking you must pay a minimum deposit per person (excluding infants under two years of age at the date of return). Should your booking include visas, internal flights or other special arrangements the deposit required may vary up to the full price. You will be advised of the required amount at the time of booking. The balance of the price of your travel or course arrangements must be paid at least 8 weeks before your course or expedition begins. Please note, we are not to be held responsible if the flight or other personal travel arrangements are missed or cancelled. You should take out travel insurance that covers this.
Balance due dates may vary where scheduled internal flights or specific special arrangements are included and where ticketing deadlines are unexpectedly brought forward which may result in a request for earlier payment. If the deposit and/or balance are not paid on time, we will treat your contract as cancelled by the client and we reserve the right to cancel your travel arrangements and retain your deposit.
If You Change Your Booking (excludes name changes):
If, after our confirmation invoice has been issued, you wish to change your holiday in any way, for example your chosen date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes must be made in writing. We will charge for any additional services facilities, or other items changed, at the cost price, which applies on the day the change is made. We cannot guarantee that such requests will be met. Where we can meet requests, an amendment fee of £50 per person for any international travel, will be payable along with any additional costs imposed by any of our suppliers. Changes requested within 61 days of the course or expedition, will be treated as a cancellation and rebooking, and the cancellation charges below apply. Exceptions: Certain arrangements may not be amended or cancelled after they have been confirmed regardless of the notice period given to us. In some cases it may not be possible to offer any refunds for air tickets, accommodation, tours, visa applications, excursions or attraction tickets which could incur a cancellation charge of up to 100% of that part of the arrangements.
You should be aware that these costs could increase the closer to departure date that changes are made and you should contact us as soon as possible.
Name Changes Before Travel:
Except for holidays including scheduled flights if we receive notification of a change within 8 weeks of departure the charge will be £40 per name change. Any changes outside of 8 weeks will incur a charge of £30 per name change. This covers the costs incurred to us by our providers. For holidays including scheduled flights, please note that some scheduled airlines do not permit name changes for any reason. Such charges are likely to include the full costs of the flight and may be subject to space being available for a new reservation.
If You Cancel Your Booking With Us:
Written notification from the person who made the booking must be received at our office. Since we incur costs in cancelling your expedition or course arrangements, you will have to pay the applicable cancellation charges up to the maximum shown in the table below:
Period before departure within which written cancellation is received by Panash Adventures Limited.
(Amount of cancellation charges shown as a percentage of the booking price.*)
|More than 60 days from departure
|30% or deposit if greater
|8 – 28 days
|7 days or less
Please note – if the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges. The full insurance premium is retained in the event of cancellation. * Bookings that include Schedule Flights may incur different cancellation charges. Please confirm at the time of booking.
If we Amend or Cancel Your Booking:
Occasionally we have to make changes and we reserve the right to do so at any time. We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular group travel arrangement is not reached, we may have to cancel it. Panash Adventures Ltd operates on a minimum of three clients per course and international expedition. However, we will not cancel your travel arrangements less than 3 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out in the table below.
When a major change occurs, we will inform you as soon as reasonably possible, if there is time before departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday. In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below:
Period before international departure within which a major change or cancellation is notified to you or your travel agent.
|More than 84 days
Force Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include but is not limited to, for example; war, threat of war, riot, civil disobedience or strike, industrial dispute, terrorist activity and its consequences, acts of god, natural or nuclear disaster, fire, adverse weather conditions, technical or maintenance problems with transport providers, closure of airports or any unforeseeable or unavoidable event beyond our control.
For UK based courses, we reserve the right to cancel the course at any time without compensation owed due to but not limited to, for example; not reaching the minimum number of bookings, Force Majeure. We will strive wherever possible to give you advanced notice. Please do not book any transport or alternative accommodation, or make arrangements for work or care cover until we have contacted you on receipt of your booking to confirm that the course is definitely going ahead.
Limitation of Liability:
Our responsibility does not start until you meet the group at the designated start point overseas; usually the airport in the city at the start of the trip. We are not responsible for any additional expenses incurred by you in getting to the meeting point.
Passport, Visa, Immigration and Vaccination Requirements:
A full British passport (valid for at least 6 months beyond the end of your holiday) is required for travel. Your specific passport and visa requirements and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements or if you are not in possession of the relevant vaccination certificates. If you are unable to travel due to not being able to obtain (or not having) the appropriate visa we reserve the right to retain the cost of the trip. It is also your responsibility to arrange adequate insurance cover for your trip and to take relevant details of the policy with you. Where specific visas are required for access to a National Park, for example, we shall inform you of this and your responsibilities.
It Is Your Responsibility To Confirm Your Details Are Correct:
Please check all your booking details carefully to ensure that your flight timings and/or date of travel/accommodation check-in coincide with the dates of any other components you have booked. We will not be liable for any costs incurred as a result of your failure to do so.
It is your responsibility to ensure that you arrive in good time to board all flights or other methods of transportation. To assist you, we will notify you of the time by which you should arrive in country. If you miss a flight or other transportation we will try to arrange alternative transportation, but reserve the right to recover from you any costs we incur in making such arrangements. The responsibility of arranging alternative transportation and meeting us at a rendezvous point is with you and we reserve the right to cancel your booking without refund should you fail to meet us.
Any rail, road and other departure times are supplied by the carriers. They are subject to inter alia, air traffic control restrictions, weather conditions, the need for constant maintenance and the ability of passengers to check in on time. There is no guarantee that departures will take place at the times shown on your tickets. The timings are estimates only. Panash Adventures Ltd does not have any liability to you for any delays that may arise. Further, your dealings with all carriers are subject to the conditions of the carrier, some of which may limit or exclude liability. Any arrangements in the event of a delay will be at the sole discretion of the airline or other carrier involved. It is your responsibility to ensure that you reconfirm the departure date and times of all your flights at least 72 hours prior to departure. This is particularly important in respect of subsequent journeys after you have left the UK. Please refer to your travel documents for airline contact details.
Fit to travel:
You must ensure you are medically fit to travel and participate in the activities. We accept no responsibility for any losses you incur or any element of the holiday that you are unable to participate in, on account of your health or fitness. It is your responsibility to ensure that you research your intended destination(s) and activity/(ies) to determine whether you are able to participate and that you are at the required fitness level to undertake the tour. The Company reserves the right at any time to require the Client to produce a doctor’s certificate certifying that the Client is fit to participate in the tour.
Conditions of Travel:
We reserve the right to require any passenger to produce medical evidence of their fitness to travel. Passengers with a disability, which may require special treatment or assistance, must advise Panash Adventures Limited in writing before booking so that appropriate advice and assistance can be given. Please note that passengers may be refused passage where as a result of failing to notify Panash Adventures Ltd, appropriate arrangements cannot be made which would then adversely affect the safety to the individual or group or create delays in the planned itinerary. We will treat each person individually and will do our best to assist.
Where special requests for transportation, room allocation, diet considerations etc are required we must be made aware of them at time of booking. Whilst every effort will be made to ensure that these requests are fulfilled, they cannot be guaranteed. Furthermore, Panash Adventures Limited will not be liable for claims for consequential loss where written advice of special needs and requirements has not been received in writing at the time of booking.
You must not behave in a way (or allow children in your charge to behave in a way) that may cause risk, distress or annoyance to others or the wildlife we encounter or may create the risk of danger or damage to property. If you are subject to arrest or prevented from travelling at the discretion of an airline or other transport providers, if you are intoxicated or if you are evicted from a hotel or National Park at the discretion of the management, Panash Adventures Limited will not refund any portion of the cost of your holiday and, if Panash Adventures Limited incurs any expense because of your behaviour, you will be obliged to compensate Panash Adventures Limited for those expenses. This could mean we may ask you to leave the expedition where you will be responsible for all onward journeys and accommodation and we will not pay compensation, make refunds, or cover any expenses you suffer as a result.
Foreign and Commonwealth Office Advice:
The Client acknowledges that they are responsible to make themselves aware through Foreign Office advice, State Department warnings and any other sources available to them in regard to the safety of the countries and areas in which they will be travelling and to make their decisions accordingly.
Whilst we will do our best to inform clients of relevant changes to the FCO Travel Advice (www.fco.gov.uk), it is up to the Client, and not the Company, to know what the FCO travel advice to a certain country, or region of a country, is and to be adequately insured to travel there. The Company accepts no liability if the Client a) chooses to cancel a booking because of FCO advice or b) is not adequately insured to travel.
Company and Client Responsibility:
The Client acknowledges that there is a significant element of personal risk in participating in our tours by the very nature of the remote location and activities involved. The Client accepts and consents to the personal risks inherent in the implementation of this Contract, and accepts the limitations of the Company’s liability set out herein as being reasonable. The Client’s booking is accepted on the understanding that they realise the potential risks and hazards that can be involved in tours of the kind provided by Panash Adventures Ltd including accidental death, disease, injury, loss or damage to property, discomfort and inconvenience. The Client also accepts that they may travel to remote areas where possible problems may include: forces of nature, terrorism, civil unrest, war and accidents. The Client also accepts any risks associated with altitude, illness, diving, disease and physical exertion knowing that access to evacuation and/or suitable medical supplies and support may not always be available and is likely to take a considerable amount of time and use of wilderness extraction techniques.
For each tour the Company will use locally arranged transport including jeeps, coaches, trains, buses, river craft, helicopters or mammals such as reindeer, horses or camels as shown in the specific tour itinerary. The Clients booking is accepted on the understanding that safety standards in the developing world and other countries are not the same as in the UK and facilities such as vehicle safety belts or riding safety hats are often not available.
We take reasonable care to provide interesting and safe accommodation, however the Clients booking is accepted on the Clients acceptance that safety standards in the developing world and other countries are not the same as in the UK and facilities such as fire escapes, safes, and permanent solid structures are often not available, as they are not required by the local standard.
The Company does not accept liability for compensation should there be no fault on the part of the Company or its suppliers and the reason for the improper performance of the tour arrangements was either the Client’s fault, the actions of someone unconnected with the tour arrangements or could not have been foreseen or avoided by the Company or its suppliers even if all due care had been exercised. Where the Client does suffer personal injury or death as a result of an activity forming part of the tour arrangements booked with the Company, the same conditions shall apply.
Any flights undertaken during the holiday are the clients responsibility. Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in these terms and conditions. If any payments to you are due from us any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air Transport Users’ Council 020 7240 6061www.auc.org.uk.
Dealing With Special Requests:
If you have a special request for anything that is not automatically part of your course or expedition, please check when you book with us and we will pass this information on to the companies we work with. Our note of your request on your invoice/receipt confirms we have received it and does not guarantee that we, or the relevant supplier, can meet with your request. Where possible they will try to help you, but we cannot guarantee any request unless it is noted on your invoice/receipt and we also confirm the request separately in writing. We must emphasise that, verbal confirmations of special requests cannot be taken as a guarantee that they will be met e.g. special meal types on flights.
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your expedition provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
Insurance and Next of Kin:
It is a requirement of our contract with you that you have adequate insurance cover for your course or expedition. If we do not make insurance a condition of our contract with you, for example our UK short courses, we strongly recommend that you arrange personal insurance to include ‘working with hand tools’. Where insurance is obligatory, you must provide us with the name and address of the insurance company from which you have purchased suitable alternative cover. The insurance cover should extend for the planned duration of the tour and at least an additional day.
Our expeditions can be of a hazardous nature and it is therefore important that the Client must be satisfied that such insurance fully covers all personal requirements including medical expenses, repatriation, helicopter rescue and air ambulance in the event of accident or illness.
The Client will also produce to the Company prior to departure the details of the name, address and telephone numbers of their next of kin or persons to be notified in the event of an emergency.
Company Tour/ Course Leader:
The Company will appoint the Tour Leader(s) who will represent the Company. The identity of the Tour Leader(s) shall be communicated to the Client orally forthwith upon the first meeting of the commencement of the Tour, and that by continuing on the Tour, the Company and the Tour Leader(s) shall be free to assume that the Client is fully aware of the Tour Leader(s) identity and shall accept all instructions given and requests made by the same which in the Tour Leader(s)’ sole and absolute discretion are necessary or appropriate in pursuance of the Tour. The Client agrees to accept the decisions of the Tour Leader who shall have absolute discretion and authority to secure implementation of the Company’s obligations under the Contract.
If your physical condition or behaviour is such as to affect the well-being of yourself or other members of the group, and/or if you are being obstinate or in any way, in a Tour Leader’s sole and absolute opinion, affecting or potentially affecting another Client’s enjoyment of the tour, you may be asked to leave the tour without any right to refund.
Subsequent Instruction by Client (s):
Is it not intended that any instruction provided to any clients on our courses qualifies those clients to instruct any third party. Panash Adventures Ltd therefore excludes any liability it may have to a third party in receipt of training or guidance from one of our clients.
If you Have a Complaint:
If you have a problem during the expedition or course it is important that you immediately bring it to the attention of the relevant person (for example the guide, or course leader) who will do their best to put things right. If your complaint is not resolved locally, you should contact us on (UK 0044) 07966002882 to advise us of the problem so that we can do our best to resolve it.
However, should a problem remain unresolved, a complaint should be made in writing within 28 days of your return home to: Customer Relations Department, Panash Adventures, Tower Flat, Hotham Park, High Street, Bognor Regis, W.Sussex, PO21 1HW. Please give your booking reference and all relevant information keeping your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you.
It is strongly recommended that you communicate any complaint to the supplier of the services in question as well as any Panash Adventures representative without delay. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in situ and this may affect your rights under this contract.
Third Party Supplier Conditions:
Our third party suppliers have their own booking and carriage conditions and you will be bound by these so far as the supplier is concerned. Our suppliers conditions will also apply to your contract with us, and in the event of any conflict between the suppliers conditions and our conditions, the suppliers conditions will prevail, except to the extent that any term in the suppliers conditions is deemed to be invalid or unenforceable, in which event our conditions will prevail. Some of our Suppliers conditions may limit or exclude liability on the part of the relevant supplier and, by virtue of their application to your contract with us may also limit or exclude our liability to you and they are often subject to international conventions. Sometimes facilities we describe will be withdrawn for reasons such as maintenance, bad weather or lack of demand from guests. If possible, we will tell you about the withdrawal of any significant facility as soon as possible
If any international convention applies to or governs any of the services or facilities arranged or provided by us, or provided by any of our suppliers, and you make a claim against us of any nature arising out of death, injury, loss or damage suffered during or as a result of the provision of those services or facilities, our liability to pay you compensation and/or the amount (if any) of compensation payable to you by us will be limited in accordance with and/or in an identical manner to that provided for by the international convention concerned (in each case including in respect of the conditions of liability, the time for bringing any claim and the type and amount of any damages that can be awarded). International Conventions which may apply include: in respect of international air travel, the Warsaw Convention 1929 (including as amended by the Hague Protocol of 1955 and by any of the additional Montreal Protocol of 1975) or the Montreal Convention 1999; in respect of rail travel, the Berne Convention 1961; in respect of carriage by sea, the Athens Convention 1974; in respect of carriage by road, the Geneva Convention 1973; and, in respect of hotels, the Paris Convention 1962. For the avoidance of doubt, this means that we are to be regarded as having all benefit of any limitations of compensation contained in any of these conventions or any other international conventions applicable to your travel arrangements.
No person, save with the express permission in writing of the Director of Panash Adventures Ltd, has the authority or is empowered to waive or vary any of the Contract.
The Client acknowledges that prior to Contract they have been given general information on passport and visa requirements for the tour and of the health formalities required, and knows of no reason that would cause the client to be unable to comply with these requirements.
The invalidity, illegality or unenforceability of any clause within these terms and conditions shall not affect the continuation in force of the remainder of these terms.
Our UK courses are mainly taught in the natural environment; in the rock pools, on the moors, in the rivers and mixed woodlands. We provide off grid accommodation on most of our weekend or longer courses by offering canvas bell tents or shared tipi accommodation, using log burners or campfires for cooking.